Do you sell group tickets?
Yes. Groups of 10 or more are eligible for a discounted rate! You can find more information on our website. Alternatively, you can call us directly (1-800-646-8533, ext.2 ) or send an email to firstname.lastname@example.org (we can provide a more detailed response if you include details about the size of your group and the production you’re interested in attending).
Do you have discounts for students or seniors?
Yes, but only when purchased the day of the performance. Our RUSH tickets are available to seniors (age 65 and older) and to students attending an accredited post-secondary institution. In both cases, proof of valid ID is required.
Rush tickets are limited to one ticket per person and are sold on-site at the Jubilee Auditoria one hour prior to performances.
Where can I pick-up my ticket?
Once the purchase is completed, tickets will be available for retrieval on your smart phone. Please do so by logging into your Ticketmaster App (single ticket buyers) or Account Manager (subscribers). Electronic scanning is better for the environment (less paper) and reduces the risk of fraud.
Please note: Alberta Ballet no longer offers print at home tickets. We’ll have experienced staff on-hand the night of the performance to help anyone who has problems accessing the electronic ticket through their phone.
Is Accessible Seating available at the Jubilee?
The Jubilee Auditoria are equipped with wheelchair accessible seating in select areas of the main floor and on the 1st Balcony. All accessible seats are subject to availability and may be booked by visiting Ticketmaster.ca or by calling 1-855-985-4357.
Does my toddler/newborn require a ticket?
While we do not encourage babes-in-arms at our performances, you may bring your baby or young child provided they are able to sit quietly through the performance. Please note that due to fire regulations, every patron entering the auditorium, regardless of age, requires their own ticket. Tickets may be purchased at Ticketmaster.ca.
What is your exchange or cancellation policy?
All single ticket sales are final. There are no refunds or exchanges.
If you are a subscriber, your subscription package comes with some exchange benefits. Please see below.
I’m a subscriber and I can’t attend one of my performances. What are my options?
Subscribers have the option to exchange performance tickets free of charge. This exchange can be made to an alternate night within the same production. To complete this, use the Exchange feature online using Account Manager or call Alberta Ballet at 1.800.646.8533 ext. 2. Please provide a minimum of 48 hours’ notice when exchanging tickets.
I’m a subscriber. May I return my tickets for a Tax Receipt?
Yes. Tickets must be received in the box office no later than two business days prior the date printed on the ticket. The tax receipt will be e-mailed; however, you may also request that we mail it to you.
I have lost or damaged my performance ticket. What should I do?
Lost tickets can be retrieved on your mobile device using the Ticketmaster App (single ticket buyers) or Account Manager (subscribers). You may also contact Alberta Ballet or Ticketmaster for further assistance.
Venue/Patron Experience/General Information
How early should I arrive?
The Jubilee lobby doors and box office open 90 minutes before evening performances begin, and 60 minutes before matinée performances begin. We recommend you plan to arrive 45 minutes prior to curtain. This will allow for time to find parking, enjoy the lobby bar and take your seat without feeling rushed.
*For Nutcracker matinees, doors will open 90 minutes prior to the performance.
Where do I park?
The Southern Alberta Jubilee Auditorium has two parking lots within walking distance of the building - Lot 25 (North Lot) and Lot 27 (ACAD Parkade).
Pay by mobile app: Download the app at www.hangtag.io, set up your account and you are ready to pay for parking from the comfort of your car or even from inside the venue.
Pay by dispenser: Pay stations are available in both the North lot and in the parkade. Please note: the pay stations accept both credit cards and cash (exact change is required) but are not equipped for debit cards or for dispensing change.
Visitors can access the Northern Jubilee Auditorium Parkade from 87 Avenue – access is not available from 114 Street. Surface parking is available on the south side of the auditorium and can be accessed from the west side of the building.
Barrier free surface parking is located on the ground floor of the parkade.
Pay by mobile app: Download the app at www.honkmobile.com, set up your account and you are ready to pay for parking from the comfort of your car or even from inside the venue.
Pay by dispenser: Locate a dispenser in the structure, enter your plate number, pay and go.
*** Please arrive 45 minutes prior to curtain. This extra time helps us ensure we’re able to assist patrons with any unexpected issues.
Can I get to the Jubilee Auditorium by transit?
Yes. Please note the Light Rail Train stations located near the Jubilee:
Calgary: The Southern Alberta Jubilee Auditorium is located adjacent to the SAIT/ACAD/Jubilee Station on the Calgary Transit Red LRT line.
Edmonton: The Northern Alberta Jubilee Auditorium is located adjacent to the Health Sciences/Jubilee Station on the Edmonton Transit LRT line.
Do Alberta Ballet performances have a dress code?
We recommend business casual attire, but some patrons enjoy dressing up to attend a ballet performance. We encourage you to wear what makes you feel the most comfortable and relaxed!
Do you offer booster seats for children?
The Jubilee Auditoria have a limited number of booster seats. Please ask one of the ushers when entering the theatre.
How do I find out how long the performance is?
Alberta Ballet will email an Audience Guide the week of the performance with all pertinent information. You can also visit albertaballet.com and check show pages (under the ‘Performances’ drop down) for runtimes, which will be updated approximately one week prior to each production.
What are Dance Talks?
Dance Talks are a pre-show event that take place in the first balcony lobby. Join special guests, including Alberta Ballet Artistic Director Jean Grand-Maitre and others for special behind-the-scenes insight about the artists and the production.
What amenities are located at The Jubilee (food, ABM, etc.)?
Many amenities can be found on the main level of the Auditoria, including coat check, ticket pickup, on-site box office, several refreshment bars, and (at select Company performances) Alberta Ballet’s merchandise boutique.
How can I be courteous to my fellow audience members?
Thanks for asking! Good theatre etiquette benefits everyone. Here are a few guidelines:
- Cellular phones, pagers, and watches can intrude on other patrons’ enjoyment of the performance. Before the house lights go down, please ensure that these devices will not ring, beep, or vibrate during the performance.
- Please consider others before using strongly scented products such as cologne, perfume, or hairspray. Some patrons have medical reactions to these products that interfere with their enjoyment of the show.
- At the end of the performance, please remain in your seat until the curtain call is finished and the house lights are turned on.
- Please refrain from unwrapping candies, gum or other snacks during the performance as crinkling is very disturbing to both the performers and your fellow patrons.
- If you have a complaint about another guest, please speak with an usher or house manager rather than approaching the person yourself.
Can I take photos inside the theatre?
No. The use of cameras, video cameras, audio/video recording smartphones, and all other recording devices is strictly prohibited inside the theatre.
Can I text or tweet during the show?
The light from your cell phone disrupts the performers and your fellow audience members, so please refrain from texting or tweeting during the performance. You’re welcome to tweet at intermission and after the show.
Can I bring my own food or drink into the theatre?
No, but you can bring beverages purchased at the lobby bar into the theatre. We can’t allow glass inside the theatre, so please ask the bartender for a plastic cup.
What if I’m late for the show?
Latecomers will only be seated at the discretion of the house manager, who may need to place you in alternate seats. To disturb your fellow audience members as little as possible, you will have to wait for a suitable moment (the “latecomers’ call”) that has been chosen by the Artistic Director. If you arrive after latecomers’ call has passed, you may have to wait until intermission to enter the theatre. We don’t want that to happen, so please give yourself ample time to park, pick up your tickets, and take your seat in time for curtain.
I have a comment about the performance, my experience at the theatre, or Alberta Ballet’s programming. Who should I contact?
Feel free to call our Stakeholder Relations Team at 1-800-646-8533, ext. 2 (Monday to Friday 9:00am - 5:00pm MT) or email email@example.com. At the theatre, please speak to our friendly front-of-house staff and volunteers, who will be glad to assist you.