FAQs

 
 
 
 
 
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Tickets

TICKETING

 

Do you sell group tickets?

Yes. Groups of 10 or more are eligible for a discounted rate! You can find more information on our website. Alternatively, you can call us directly(1-800-646-8533, ext.2 ) or send us an email: boxoffice@albertaballet.com. (We can provide a more detailed response if you include details about the size of your group and the production you’re interested in.)

 

Do you have discounts for students or seniors?

Yes, but only when purchased the day of the performance. Our RUSH tickets are available to seniors and to students attending an accreditated post-secondary institution. In both cases proof of ID is required. For students, the ID must be a valid student ID.

 

Rush tickets are limited to one ticket per person and are sold on site at the Jubilee Auditoria one hour prior to perfomances.

 

Where can I pick-up my ticket?

Your ticket will be available electronically on your smart phone as soon as you complete your purchase.   Electronic scanning is better for the environment (less paper) and reduces the risk of fraud.  We’re looking forward to our patrons benefitting from the convenience of this new feature.

 

Is Accessible Seating available at the Jubilee?

The Jubilee Auditoria are equipped with wheelchair accessible seating in select areas of the main floor and on the 1st Balcony.  All accessible seats are subject to availability and may be booked by visiting ticketmaster.ca or by calling 1-855-985-4357.

 

Does my toddler/newborn require a ticket?

While we do not encourage babes-in-arms at our performances, you may bring your baby or young child provided they are able to sit quietly through the performance. Please note that, due to fire regulations, every patron entering the auditorium, regardless of age, requires their own ticket. Tickets may be purchased at Ticketmaster.ca. 

 

What is an appropriate age for attending the ballet?

As long as the child can sit for the length of the program without being disruptive, they are welcome. We have no firm minimum age, but for the benefit of all in attendance, we do ask that your child be able to sit calmly and quietly in the theatre for up to 90 minutes at a time. If a child (or anyone) is disruptive, we will ask that they exit to the lobby.

 

All children, regardless of age, must have a ticket. 

 

Our 17/18 season includes a production (Dangerous Liaisons) that centres on mature themes. The show desctiption indicates that this show contains adult content.  However, we will not turn younger patrons away at the door. Rather, we strongly encourage parents to consider the explicit nature of erotic content and to make the best choice for their child. If you would like more information about the nature of the show, we welcome you to contact Alberta Ballet’s Stakeholder Relations team at 1.800.646.8533. ext 2.


EXCHANGES/CANCELLATIONS

 

What is your cancellation policy?

All single ticket sales are final. There are no refunds.   

If you are a subscriber, your subscription package comes with some exchange benefits. Please see below.

 

What is your exchange policy for non-subscribers?

All single ticket sales are final. There are no refunds.   

If you are a subscriber, your subscription package comes with some exchange benefits. Please see below.

 

I’m a subscriber and I can’t attend one of my performances. What options, if any, are available to me?

One of the benefits of your subscription package is the option to exchange performance tickets. This exchange can be made to an alternate night within the same production. Tickets cannot be exchanged tickets from one production to another. To make the exchange, use the exchange feature online using Account Manager, or call Alberta Ballet at 1.800.646.8533 ext. 2. Please provide a minimum of 48 hours’ notice when exchanging tickets.

 

Will I be expected to pay an exchange fee?

Subscribers can exchange tickets as per above, free of charge!

 

I’m a subscriber. May I return my tickets for a Tax Receipt?

Yes. Tickets must be received in the box office no later than 2 business days prior the date printed on the ticket. The Tax Receipt will be mailed to your address on file.

 

I’m not a subscriber.  May I change the date of my performance?

Single ticket sales are considered final and have no exchange benefits. Tickets cannot be exchanged nor can monies be refunded.

 

I have lost/misplaced/damaged, and /or destroyed my performance ticket.  What should I do?

Please contact Ticketmaster or Alberta Ballet to arrange for a duplicate set to be printed at a cost of $5.00 per ticket. If time permits, the tickets will be mailed to your address, if not, you may collect the duplicate tickets at the Jubilee Auditorium, night of show, 90 minutes prior to curtain for evening performances and 60 minutes prior to curtain before matinees. If you’re an Alberta Ballet subscriber, there’s no charge to reprint lost tickets.

 

How do I pick up my tickets if I purchase too late to receive them by mail?

We’re now able to scan tickets directly from your phone!  Electronic scanning means a greener environment (less paper) and reduces the risk of fraud.

Please note: with this change, Alberta Ballet no longer offers tickets for print at home. We’ll have extra volunteers on hand the night of the performance to help anyone who has problems accessing the electronic ticket through their phone.


VENUE/PATRON EXPERIENCE/GENERAL INFORMATION

 

How early should I arrive for a performance?

We suggest you arrive 45 minutes before curtain.  This accommodates time for parking and allows you to make your way to your seat without having to rush.  You may want extra time to check your coat, pick up booter seats or bottled water and see the Alberta Ballet lobby acitivities.  (An audience guide is emailed the week of the show with details about pre-show events in the lobby.)

 

Where do I park?

Calgary Parking

The Jubilee now offers self-service parking terminals instead of a parking attendant at the gate.  The new system will reduce line-ups to enter parking lots and help you get to your seat sooner!

 

The new system also offers an online service.  Parking can be purchased up to 24 hours in advance of the show through the "Pay by Phone" app.

You must be a registered user to use the app and you can set up your Pay by Phone account at any time.  To create an account, visit https://m2.paybyphone.com/register/account

 

Alberta Ballet strongly encourages patrons to take advantage of the convenience of advance online payment.  The codes for the Jubilee lots are: 

·         North Lot or Surface Lot is 1250
·         Parkade is 1043

The four steps to using the app are outlined on the PayByPhone website here:

 

If you prefer to purchase parking when you arrive for the performance, pay stations are available in both the North lot and in the parkade.  Please note: the pay stations accept both credit cards and cash but are not equipped for debit cards or for dispensing change.

 

As this system is new, please arrive 45 minutes prior to curtain.  This extra time helps us ensure we’re able to assist patrons with any unexpected issues.

 

Edmonton parking

If you’ve heard about changes to the Calgary Jubilee parking, we’d like to re-iterate that these changes don’t affect our Edmonton patrons!

 

You can access parking from 87 Ave. (access is not available from 114 St.). Surface parking is available on the south side of the Auditorium and can be accessed from the west side of the building. Barrier free surface parking is located on the ground floor of the car park.

 

Parking is $7 and is paid at toll booths at parking lot entrances.

 

Can I get to the Jubilee Auditorium by transit?

Yes. Please note the Light Rail Train stations located near the Jubilee:

 

Calgary: The Southern Alberta Jubilee Auditorium is located adjacent to the SAIT/ACAD/Jubilee Station on the Calgary Transit Red LRT line.

 

Edmonton: The Northern Alberta Jubilee Auditorium is located adjacent to the Health Sciences/Jubilee Station on the Edmonton Transit LRT line.

 

How do I find out how long the performance is?

Alberta Ballet will email an Audience Guide the week of the performance.  The Audience Guide includes the times of intermission(s) and final curtain.

 

I’m running late! What happens if I arrive after the curtain rises?
Latecomers will only be seated at the discretion of the house manager, who may need to place you in alternate seats. To disturb your fellow audience members as little as possible, you will have to wait for a suitable moment (the “latecomers’ call”) that has been chosen by the Artistic Director. If you arrive after latecomers’ call has passed, you may have to wait until intermission to enter the theatre. We don’t want that to happen, so please give yourself ample time to park, pick up your tickets, and take your seats in time for curtain.

 

Do Alberta Ballet performances have a dress code?

We recommend business casual attire, but some patrons enjoy dressing up to attend a ballet performance.

 

Do you offer booster seats for children?
The Jubilee Auditoria have a limited number of booster seats.  Please ask one of the ushers when entering the theatre.

 

Are your shows suitable for children?
With the exception of Nutcracker, Cinderella and other performances advertised specifically as 'for the whole family,' our shows are intended for an adult audience. You are the best judge as to whether or not a production will be appropriate for or of interest to your child. Our sales staff would be glad to advise you - call 1-800-646-8533, ext.2. We have no firm minimum age, but for the benefit of all in attendance, we do ask that your child be able to sit calmly and quietly in the theatre for up to 90 minutes at a time. If a child is disruptive, the child and accompanying adult will be asked to exit to the theatre.

 

How do I find out how long the performance is?
Alberta Ballet will email an Audience Guide the week of the performance with all pertinent information.  You can also visit albertaballet.com and check show pages (under the ‘Performances’ drop down) for runtimes, which will be updated approximately one week prior to each production.

 

What are Dance Talks?

Dance Talks are a pre-show event that take place in the first balcony lobby.   Join special guests, including Alberta Ballet Artistic Director Jean Grand-Maitre and others for special behind-the-scenes insight about the artists and the production. 

 

What amenities are located at The Jubilee (food, ABM, etc.)?

Many amenities can be found on the main level of the Auditoria, including coat check, ticket pickup, on-site box office, several refreshment bars, Alberta Ballet’s merchandise boutique (at Company performances), and general information about our organization.

 

How can I be courteous to my fellow audience members?

Thanks for asking! Good theatre etiquette benefits everyone. Here are a few guidelines:

  • Cellular phones, pagers, and watches can intrude on other patrons’ enjoyment of the performance. Before the house lights go down, please ensure that these devices will not ring, beep, or vibrate during the performance.
  • Please consider others before using strongly scented products such as cologne, perfume, or hairspray. Some patrons have medical reactions to these products that interfere with their enjoyment of the show.
  • At the end of the performance, please remain in your seat until the curtain call is finished and the house lights are turned on.
  • Please refrain from unwrapping candies, gum or other snacks during the performance as crinkling is very disturbing to both the performers and your fellow patrons.
  • If you have a complaint about another guest, please speak with an usher or house manager rather than approaching the person yourself.

 

Can I take photos inside the theatre?
No. The use of cameras, video cameras, audio/video recording smartphones, and all other recording devices is strictly prohibited inside the theatre.

 

Can I text or tweet during the show?
The light from your cell phone disrupts the performers and your fellow audience members, so please refrain from texting or tweeting during the performance. You’re welcome to tweet at intermission and after the show.

 

Can I bring my own food or drink into the theatre?
No, but you can bring beverages purchased at the lobby bar into the theatre. We can’t allow glass inside the theatre, so please ask the bartender for a plastic cup.

 

What time does the show begin?
Please check your ticket to confirm your show time! Evening performances begin at 7:30pm and Matinee performances begin at 2:00pm with the exception of The Nutcracker.  Please ensure you check your tickets for Nutcracker as start times vary throughout the run.   

 

How early should I arrive?
The Jubilee lobby doors and ticket pick-up table open 90 minutes before the evening performances begin, and 60 minutes before the matinee performances begin. We recommend you plan to arrive 45 minutes prior to curtain.  This will allow for time to find parking, enjoy the lobby bar and take your seat without feeling rushed.

 

What if I’m late for the show?
Latecomers will only be seated at the discretion of the house manager, who may need to place you in alternate seats. To disturb your fellow audience members as little as possible, you will have to wait for a suitable moment (the “latecomers’ call”) that has been chosen by the Artistic Director. If you arrive after latecomers’ call has passed, you may have to wait until intermission to enter the theatre. We don’t want that to happen, so please give yourself ample time to park, pick up your tickets, and take your seat in time for curtain.

 

I have a comment about the performance, my experience at the theatre, or Alberta Ballet’s programming. Who should I contact?
Debbie Nordstrom, our Director of Sales, welcomes your comments and will pass them along to the appropriate Alberta Ballet staff member. You can contact her at 403-245-4222, ext. 529 or debbien@albertaballet.com.

 

I have a question that isn’t addressed here. Who should I ask?
Feel free to call our Stakeholder Relations Team at 1-800-646-8533, ext. 2 (Monday to Friday 9:00am - 5:00pm MT). At the theatre, please speak to our friendly front-of-house staff and volunteers, who will be glad to assist you or email boxoffice@albertaballet.com

 
 

Donations

DONATING TO ALBERTA BALLET

 

Why should I donate to Alberta Ballet?

Ticket sales cover about 60% of the cost of a ballet; for the rest, we count on community support. We ask that you make a contribution so that the show can go on. To learn about donor programs and how donations support our productions, see our Donations page.

 

is my donation tax deductible? When will I receive my tax receipt?

Alberta Ballet is a registered charity and donors are provided with tax receipts. Tax receipts are sent by mail within 30 days of Alberta Ballet’s receipt of the donation. If you give through recurring donations, Alberta Ballet will send one you tax receipt prior to tax season.  This receipt will capture the total sum that you donated throughout the previous calendar year.

 

I’d like to set up a recurring donation.  What do I need to provide? How do you process tax receipts for recurring donations?

If you’d like to set up a recurring donation, all you need to provide is a credit card for your file and direction for when you would like the donation to come through to the Ballet. We can set up donations to recur monthly, quarterly or annually. If you give through recurring donations, Alberta Ballet will send you one tax receipt per tax year, prior to tax season. This receipt will capture the total sum that you donated throughout the previous calendar year.

 

Can I see a copy of Alberta Ballet’s financial statements?

Alberta Ballet’s fiscal year is from July 1 to June 30. A copy of our 2017 financial statements will be available on our website in October. 

 

Do I receive a tax receipt for the entire amount that I donate?

As per CRA guidelines, donors will receive a tax receipt for the full donated amount unless the cost of benefits for the donation surpass 10% of the donation amount, in which case the total amount of the benefit would be removed from the receipt.

        

Does Alberta Ballet have donor programs?

Being a donor does have its benefits! Our membership programs outline how our donors participate in the Alberta Ballet community.

       

Can I designate a portion of my estate to Alberta Ballet in my will?

Yes. Alberta Ballet is very grateful to supporters who think to include the Ballet in part of their legacy giving. 

 

Can I make a donation in memory of someone who has passed away?

Donations to Alberta Ballet and Scholarships at the School of Alberta Ballet can be made in memory of a loved one at any time.

 

Can I make a donation in shares and securities?

Alberta Ballet is grateful to accept donations of marketable securities that are traded on a recognized stock exchange (e.g., TSE, NYSE). Donors who have recently given shares and securities have been very impressed at the way the tax implications of these kinds of donations direct a larger sum of funds to Alberta Ballet than had they chosen a direct cash donation.

 

A charitable receipt for income tax purposes will be issued by Alberta Ballet, in accordance with CRA guidelines, to reflect the $ value (“average” of opening/closing share value) on the day of trading that the Alberta Ballet stockbroker receives the securities in negotiable form. To learn more about the process of donating shares and securities, please contact Alberta Ballet at 403-245-4222 ext. 533

 

Alberta Ballet is planning for a bright future with new innovative art and a strong talented dance company. Thank you for your generous support!

 

Alberta Ballet is a registered charity.

Charitable Registration Number: 118780378 RR0001