23/24 Season Subscription
How do I renew my season subscription?
You can renew your subscription by logging into your Account Manager. Detailed instructions for online renewal can be found here.
How do I purchase a new season subscription?
You can purchase a new subscription here or phone our Box Office at 1.800.646.8533 ext. 2
How do I change my subscription seats, performance dates or city location?
Change requests can be made by emailing boxoffice@albertaballet.com upon renewing your current subscription. Requests are tracked by renewal date/request date and processed following the renewal period.
Do I have to purchase all five shows to have a subscription?
No, you can drop one show for a four-show subscriber package.
Can I purchase a Subscription part way through the season?
Five pack subscriptions will be available until the end of the first production and four pack subscriptions will be available until the end of the second production.
Three show flex packs will be available until the end of the third production of the season.
When and how do I get my tickets?
You will be notified by email when your tickets are available to view and manage in your Alberta Ballet My Account.
Patrons can request paper tickets, but there will be a $5 administrative surcharge for this service. Please contact our Box Office for more information or to arrange paper tickets.
Can I exchange my tickets?
You can exchange your tickets, free of charge, for another show within the same production through your Account Manager or by calling the Box office at 1.800.646.8533 ext. 2. If tickets are upgraded, you will be charged the difference in price. Please note, only tickets in the original account can be exchanged. Forwarded tickets are not eligible for exchange.
What are my options if I cannot attend a show?
All tickets are non-refundable and we do not offer account credits but tickets can be transferred to family and friends or exchanged into another show within the same production. You also have the option to securely re-sell your tickets through My Account.
I am a subscriber; may I return my tickets for a tax receipt?
Yes, please email the box office team boxoffice@albertaballet.com with your ticket donation request. Requests must be received no later than two business days prior to the date printed on the ticket. The tax receipts are emailed quarterly.
What if I am not feeling well on the day of the performance?
If you are not feeling well on the day of the performance, please do not attend. Tickets are non-refundable but can be transferred to family or friends or exchanged to a different show in the same production.
I am a subscriber; I sold my tickets in My Account Manager. I received emails from Ticketmaster requesting tax information, what do I do?
Ticketmaster will notify you via email when your ticket is sold. They will also email you asking for your tax information prior to releasing your funds. Although the tax information is mainly geared towards US Citizens, please follow the prompts, and return the completed form to Ticketmaster.
I am a subscriber; how do I get my tickets?
We require some processing time to load tickets into your account. You will be notified by email when your tickets are available to view and manage in your Alberta Ballet Account Manager. Digital tickets support our efforts to create a low-touch environment.
If paper tickets are preferred, subscribers will have an opportunity to request them after tickets are loaded into your account. There is a $5.00 administrative surcharge fee for printing and mailing tickets.
I am a subscriber; when I logged into my Alberta Ballet My Account, it tells me I have no tickets?
When you log into your Alberta Ballet My Account, your login is the email address attached to your Alberta Ballet account.
For additional assistance, please phone 1.800.646.8533 ext. 2 or email boxoffice@albertaballet.com our box office team.