Subscription FAQs

Where can I find more information about subscriptions?

General information about subscription packages can be found at  For more detailed answers to your questions, please visit or email

I'm a subscriber; where can I find answers to my questions about my tickets?

Please visit for a list of frequently asked questions about subscription tickets. If you can't find the answer you are looking for email A member of our Patron Services team will contact you.

Tickets FAQs

I have an account credit; how do I use it to purchase tickets?

You can apply an existing account credit to a ticket purchase by emailing a request to or by calling our Box Office at 1.800.646.8533 ext. 2

What is a Flex Pack?

Our three-show flex packs are customizable to fit your schedule, your preferences, and your wallet. Select three productions, any day in the run, at any price level and for any number of tickets and save 15%.

The options in an Alberta Ballet Flex Pack are endless.

How do I purchase a Flex Pack?

Flex packs will be available for purchase once the renewal of subscription period is nearing completion. Sign up to our e-news to be notified.

Do you sell group tickets?

Yes. Groups of 10 or more are eligible for a discounted rate! You can call us directly (403.245.4222 ext 740) or send an email to We can provide a more detailed response if you include details about the size of your group and the production you’re interested in attending.

Do you have discounts for students or seniors?

Yes, but only when purchased the day of the performance. Our RUSH tickets are available to seniors (age 65 and older) and to students attending an accredited post-secondary institution. In both cases, proof of valid ID is required.

Rush tickets are limited to one ticket per person and are sold on-site at the Jubilee Auditoria one hour prior to performances.

Where can I pick-up my ticket?

Once the purchase is completed, tickets will be available for retrieval on your smart phone. Please do so by logging into your Ticketmaster App (single ticket buyers) or Account Manager (subscribers). Electronic scanning is better for the environment and reduces the risk of fraud.

Please note: Alberta Ballet no longer offers print at home tickets. We have experienced staff on-hand the night of the performance to help anyone who has problems accessing the electronic ticket through their phone. If you do require printed tickets, they can be mailed to you for a fee (time permitting) or made available at Will Call. Will Call tickets can be picked up at the Jubilee Auditorium one hour before your performance.

Is accessible seating available at the Jubilee?

The Jubilee Auditoria are equipped with wheelchair accessible seating in select areas of the main floor and first balcony. All accessible seats are subject to availability and may be booked by visiting or by calling our Box Office at 1.800.646.8533 ext. 2.

Is there an age restriction for children attending the ballet?

We welcome children who are old enough to enjoy the Alberta Ballet performances. The child must be seated by an accompanying adult and be able to sit quietly and not disrupt the performance and other patrons.

Some of our productions may not be enjoyable for young children. Please ask about the suitability of the performance prior to purchasing a ticket for a child.

Does my toddler/newborn require a ticket?

While we do not encourage babes-in-arms at our performances, you may bring your baby or young child provide they are able to sit quietly through the performance.

All patrons, regardless of age, must have a ticket to enter the theatre. Children must be seated by an accompanying adult.

How do I avoid third-party resellers?

Alberta Ballet and Ticketmaster are the ONLY authorized sources for official Alberta Ballet tickets.

We’ve become aware of an increased number of tickets being offered for sale on third-party websites. There is a possibility that the price of these tickets are greatly inflated and that they won’t be valid when scanned at the theatre.

For all Alberta Ballet performances in Calgary and in Edmonton, the official website is A link from this page will direct you to an authorized Alberta Ballet-Ticketmaster page. Alberta Ballet can confirm that tickets offered through Ticketmaster are all official Alberta Ballet tickets.

If you purchase at any other vendor, your tickets may be counterfeit. Alberta Ballet/Ticketmaster are not responsible for tickets purchased through any other means.

Learn more about the risks of purchasing tickets from a third-party seller.

I can’t attend the performance. Can I get a refund?

Tickets are non-refundable. Tickets can be exchanged for a fee to another show within the same production in either city or transferred to family and/or friends. Please note, only tickets in the original account can be exchanged. Forwarded tickets are not eligible for exchange.

How do I exchange my ticket if I cannot attend a performance?

Single ticket purchasers may be able to exchange their tickets for select events. Certain tickets may be exchanged for tickets of equal or higher price value within the same production in either city. Exchanges are only eligible for tickets purchased through Alberta Ballet or Ticketmaster and by the original purchaser, meaning exchanges are not available for tickets purchased through a Third Party site, or through resale or transferred tickets. Tickets purchased with a discount or promo code may not be eligible for exchange, please call our box office for clarification. A $10.00 per ticket exchange fee may apply. Ticket exchanges must be requested 48 hours prior to the event ‘s start time.

If you purchased your tickets through do the following:

  • Log into your account using this link: Go to my orders
  • On the “My Events” page, choose the order you want to exchange
  • Then click “See Details” to get to the “Event Details” page
  • Once you are there, click the 'Contact Us' button and email your request.

For all other inquiries please contact Alberta Ballet Box Office: Phone: 1-800-646-8533 ext 2 or by email

Mobile Tickets

Why has Alberta Ballet moved to a digital ticket?

The reasons we have moved to digital tickets is to create a low touch environment at the Jubilee, better for the environment (less paper), and less chance of fraud.

***We no longer offer emailed tickets you can print at home.

I don't have a mobile phone. How do I get my tickets?

We understand that mobile tickets are not an option for all patrons and offer paper tickets to be printed and mailed time permitting or available for pick up at Will Call at the production for those who would like paper tickets. There is a $5.00 surcharge fee for this service.

Printed tickets can be purchased by emailing or phoning (1.800.646.8533 ext. 2) our box office team.

I do not have the button to load my tickets into my wallet. How do I load my tickets into my wallet?

If the zoom on your phone is set too high, the button may not be visible. Go to settings or your internet browser settings to reset your zoom to normal. You do not have to load your ticket into your wallet, your ticket can be scanned from your Alberta Ballet My Account.

For additional assistance, please phone 1.800.646.8533 ext. 2 or email our box office team

It is the day of the show and I cannot access my tickets on my phone, what do I do?

Our box office staff will be onsite and happy to help you with finding your tickets and making sure you get into the show.

Venue, Patron Experience, General Information

How can I support Alberta Ballet?

Donation support will help us come back stronger than ever. If you can, please consider donating to Alberta Ballet. Alberta Ballet offers various programs to connect you with our art. No matter how you choose to donate, your gift directly supports the magic of dance on the stage and in our community.

How early should I arrive for the performance?

The Jubilee lobby doors and box office open at least 60 minutes before the performances begin. We recommend you plan to arrive 45 minutes prior to curtain. This will allow for time to find parking, enjoy a refreshment, and take your seat without feeling rushed.

*For The Nutcracker and Hansel and Gretel, lobby doors will open 90 minutes before the performance begins. These times can be subject to change, please refer to you emailed audience guide prior to your show.

Where do I park?

Calgary Parking

The Southern Alberta Jubilee Auditorium has two parking lots within walking distance of the building -the North Surface Lot and the Parkade adjacent to the AUArts building.

Barrier free surface parking is located in the North surface lot. An additional 6 spots are available adjacent to the North entrance doors

Patrons can pay for parking through the City of Calgary’s Park Plus system. Rates for evenings and weekends are $7. The zone is 8370. There is no need to display your parking receipt on your dash. When you arrive, follow the instructions on how to pay for parking like you would in any City-owned parking space. Pay stations are available at all entrances to the Jubilee.

Edmonton parking

Visitors can access the Northern Alberta Jubilee Auditorium Parkade from 87 Avenue – access is not available from 114 Street. Surface parking is available on the south side of the auditorium and can be accessed from the west side of the building.

Barrier free surface parking is located on the ground floor of the parkade. An additional 4 accessible stalls are available at the front doors on a first-come-first serve basis.

Pay by mobile app: Download the app at, set up your account and you are ready to pay for parking from the comfort of your car or even from inside the venue.  

Pay by dispenser: Locate a dispenser in the structure, enter your plate number, pay and go.

*** Please arrive 45 minutes prior to curtain.  This extra time helps us ensure we’re able to assist patrons with any unexpected issues.

Can I get to the Jubilee Auditorium by transit?

Yes. Please note the Light Rail Train stations located near the Jubilee:

Calgary: The Southern Alberta Jubilee Auditorium is located adjacent to the SAIT/AUArts/Jubilee Station on the Calgary Transit Red LRT line.

Edmonton: The Northern Alberta Jubilee Auditorium is located adjacent to the Health Sciences/Jubilee Station on the Edmonton Transit LRT line.

Do Alberta Ballet performances have a dress code?

We recommend business casual attire, but some patrons enjoy dressing up to attend a ballet performance. We encourage you to wear what makes you feel the most comfortable and relaxed!

Are there booster seats for children?

The Jubilee Auditoria have a limited number of booster seats. Please ask one of the ushers when entering the theatre.

What amenities are located at the Jubilee (food, ABM, etc.)?

Many amenities can be found on the main level of the Auditoria, including coat check, ticket pickup, on-site box office, and several refreshment bars.

Can I bring my own food or drink into the theatre?

No, but you can bring beverages purchased at the lobby bar into the theatre. Please note: Glassware is not permitted inside the theatre; let the bartender know that you would like a plastic cup.

How can I be courteous to my fellow audience members?

Thanks for asking! Good theatre etiquette benefits everyone. Here are a few guidelines:

  • Cellular phones, pagers, and watches can intrude on other patrons’ enjoyment of the performance. Before the house lights go down, please ensure that these devices will not ring, beep, light-up or vibrate during the performance.
  • Please consider others before using strongly scented products such as cologne, perfume, or hairspray. Some patrons have medical reactions to these products that interfere with their enjoyment of the show.
  • At the end of the performance, please remain in your seat until the curtain call is finished and the house lights are turned on.
  • Please refrain from talking during the performance and disturbing both the performers and your fellow patrons.
  • Please refrain from unwrapping candies, gum or other snacks during the performance as crinkling is very disturbing to both the performers and your fellow patrons.
  • If you have a complaint about another guest, please speak with an usher or house manager rather than approaching the person yourself.

Can I take photos inside the theatre?

No. The use of cameras, video cameras, audio/video recording smartphones, and all other recording devices is strictly prohibited inside the theatre.

What if I am late for the show?

Latecomers will only be seated at the discretion of the house manager, who may need to place you in alternate seats. To disturb your fellow audience members as little as possible, you will have to wait for a suitable moment (the “latecomers’ call”) that has been chosen by the Artistic Director. If you arrive after latecomers’ call has passed, you may have to wait until intermission to enter the theatre. We don’t want that to happen, so please give yourself ample time to park, pick up your tickets, and take your seat in time for curtain.

I have a comment about the performance, my experience at the theatre, or Alberta Ballet’s programming. Who should I contact?

Feel free to call our communications team at 1-800-646-8533 (Monday to Friday between 9am - 5pm MT) or email

At the theatre, please speak to our friendly front-of-house staff and volunteers, who will be glad to assist you.

What if I am not feeling well the day of the performance?

If you are not feeling well the day of performance, please do not attend.

Tickets are non-refundable but can be transferred to family and friends or exchanged for a fee to another show during the same production. Please refer to the exchange section or email Please note, only tickets in the original account can be exchanged. Forwarded tickets are not eligible for exchange.